Some very fabulous return buyers have given me terrific feedback over the past few months, that I've been chewing on for a while. I hate losing sales because I feel I have to turn someone down, but I'm also not a big fan of having sold merchandise sitting in the store disappointing others. But, I think I have a very good policy worked out, and I think you'll be pleased. At least, I hope you will.
Layaway will be available to returning Fab Gabs customers and also to other Etsy buyers with 10+ positive feedback and a 100% positive rating on Etsy. It will be valid for items of $100 or more before shipping costs. The standard terms will be a 50% NON REFUNDABLE deposit paid at the time the items is reserved and 50% plus the shipping costs in two weeks. Items that are very expensive may be broken into more payments at my discretion. I will always send a reminder three days before a payment is due. Items that have not been completely paid within three days of the due date for final payment will be released for the general population to purchase. This is, of course, to keep anyone from defaulting!
The thing is, it isn't YOU lovely customers that I'm unsure of - its all the rest of the people I haven't interacted with that I'm cautious of!
Although it is technically official, I haven't added this to my shop policies page, because I wanted to swing it buy you first. What do you think? Does it make you love your Fab Gabs garb even more?
Thanks for your input!
well, I am not a returning customer, but I was going to e-mail you precisely about this on the men's car club jacket (which sadly is below your layaway limit by $2, so it'll have to wait a bit longer). I think it's a brilliant idea and your terms seem fair. you could always try it for a while and remove the policy if it doesn't work for you.
ReplyDeleteI tried it recently on my website and it resulted in sales I know I wouldn't have had for my more expensive items. I think it's a fab idea.
ReplyDeleteAlso, from a customers side of things, it's actually quite fun. I purchased a very expensive vintage dress this way from another seller and have just done the same with another lady and love "saving up" for my frock!
It would encourage me to purchase more expensive items from you for sure.
Nicely done! I've only had good experiences with Lay-a-ways; but haven't "standardized" my terms on Etsy(they varied depending on the item and customer). Maybe it's time! Thanks for the motivation!
ReplyDeleteGreat idea!
ReplyDelete